+44 (0) 1934 644560

TICKET TERMS & CONDITIONS

By choosing to purchase products through our website (www.icescape-tropicana.co.uk) or at the event, you are entering into an agreement with Icescape, whose registered office is Icescape Ltd, The Pavilion Centre, Frog Lane, Coalpit Heath, Bristol, BS36 2NW, under the terms and conditions set out below.

1. ORDERING FROM US

1.1. You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

1.2. Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order, the purchase contract will be made and you will be charged, unless we have notified you that we do not accept your order or you have cancelled your order prior.

1.3. A £1.00 booking fee shall be made against each online transaction containing a ticket. This standard booking fee shall be applied once to each transaction, regardless of the number of tickets or the type of ticket(s).

1.4. We may refuse to accept an order:

a) where goods are not available;
b) where we cannot obtain authorisation for your payment;
c) if there has been a pricing or product description error; or
d) if you do not meet any eligibility criteria set out in our terms and conditions.

2. PRICING

2.1. All prices include VAT (where applicable) at the current rates.

2.2 By confirming and completing an order you are agreeing with the pricing shown at the time of transaction.

3. ISSUE OF TICKETS

3.1. When booking online your tickets are sent electronically and in real time via email. You will automatically be sent an email confirming your order along with a link or PDF of your tickets once payment is complete.

3.2 It is your responsibility to ensure you have provided a correct, valid email address at the time of booking. It is your responsibility to notify us if the tickets do not arrive in a timely manner. We will not refund your booking if you do not inform us of non-receipt of tickets. If we are unable to deliver your tickets to you for any reason, we reserve the right to set your order for collection at the venue.

3.3 Customers are advised to check their purchase upon receipt.

4. TICKET PURCHASE & VALIDITY

4.1. Payments for tickets are non-refundable. Tickets are valid only for the duration specified on the ticket at the time of purchase or transaction confirmation.

4.2. On arrival at the event a legible printout of your ticket, e-ticket on a mobile device or booking number will be required to validate a ticket purchased through our website.

4.3 All tickets are issued subject to the rules and regulations of the venue.

4.4 Icescape will not be responsible for any tickets which are lost or stolen.

5. CANCELLATION

5.1. If you wish to cancel your order you understand that:

a) All tickets purchased are final and cannot be refunded or sold on.

b) Exchanges will only be granted if Icescape are contacted a minimum of 24 hours before the booked skating session. Exchanged tickets can only be used for the same value ticket sessions and can only be granted subject to availability. Exchanged tickets can only be used for same operational season duration as dated on the original purchased ticket.

c) If you wish to cancel your order please contact info@icescape-tropicana.co.uk or 01934 629829 (site phone number only in use during the live event).

6. EVENT CANCELLATION

a) Icescape have the right to close the event without notice if deemed necessary. In such a case we will attempt to notify all customers as soon as possible by email and in some cases by phone if we have that information.

b) If the event has been cancelled, you will be entitled to a face value refund.

c) If an event is rescheduled, you are usually given the option of retaining your tickets for a new date, or claiming a face-value refund. The email will contain details on how to obtain this refund, or you can contact us via our email address of info@icescape-tropicana.co.uk for more information.

d) It is your responsibility to check whether the event is going ahead at the scheduled date, time and venue. We cannot guarantee to inform you directly of any changes to the event date, time or venue.

e) In the event of an event being cancelled or postponed, we cannot be held responsible for any costs incurred by you for travel, accommodation or any other related service.

7. EXCHANGES & REFUNDS POLICY

7.1. If you wish to apply for a face value refund for your order (being the cost of the ticket minus any booking and transaction fees), you understand that:

a) We do not offer refunds, cancellations or amendments for tickets

b) No refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

c) If you have need for any information regarding exchanges or refunds, please contact us at info@icescape-tropicana.co.uk and / or, Post: Icescape Ltd, The Pavilion Centre, Frog Lane, Coalpit Heath, BS36 2NW.

 

VISITOR TERMS & CONDITIONS

1. THE RIGHT OF ADMISSION

1.1. The right to admission to an event is reserved by us, and we may take health and safety, environmental and security concerns into account at our reasonable discretion and may from time to time carry out security searches.

1.2. Animals are not permitted on site (except assistance dogs).

2. SAFETY ON THE ICE

2.1. All children aged 16 and under must be accompanied on site by an adult age 18 or over.

2.2. Children who cannot walk unaccompanied without support are not permitted on the ice.

2.3. Children aged 8 and under must always be accompanied on the ice by a ticket holding adult.

2.4. Children 9 – 12 years of age with a child ticket may skate without a parent or guardian on the ice but must always be supervised from a public viewing area.

2.5. All skaters skate at entirely their own risk. Icescape will not be responsible for any injury, loss or damage incurred. Anyone with any medical conditions, serious previous injuries, recently broken bones, knee or joint problems, head injuries, pregnancy, mobility problems, or taking prescribed drugs should carefully consider whether it is safe for them to participant without endangering themselves or other participants whilst skating. By participating in ice skating, skaters and spectators are deemed to have knowledge of, and assume the risks that are associated with ice skating. These include but are not limited to –

a) Injuries that result from collision or contact with other skaters or individuals on the ice.

b) Injuries that that involve objects, structures or obstructions within the intended path of travel of the skater on the ice.

c) Injuries that result from slips, trips and falls.

2.6. All skaters and spectators agree to follow our event Do’s and Don’ts. These can be found displayed at the event or on our website here. In addition, skaters and spectators agree to –

a) Read and abide by all signs and notices on site.

b) Listen, always cooperate and follow staff instructions.

c) Stay vigilant on the ice in order to avoid other skaters, objects or conditions on the ice surface.

d) Not skating under the influence of alcohol, drugs or other impairing substances.

3. SKATING AIDS

3. There are a limited number of skating aids available. These can only be booked on the day from the Box Office. Skating aids are for children 1.4m tall and below. Information about skate aids is displayed at the venue and if you purchase a skate aid you understand that –

a) the child must be 1.4m tall or below.

b) it is the accompanying adults’ responsibility to check the child’s height before purchasing a skate aid.

c) there are measuring tools at the venue, if any child looks over 1.4m they will be measured by staff and if above the height of 1.4m the skate aid will be removed.

d) skate aids are non-refundable.

4. ZERO TOLERANCE

4. It is important that all staff and visitors are to be treated with respect. We will not tolerate any violent, rude or abusive behaviour whether this is verbal or physical. In event of such behaviour the management reserve the right to ask visitors to leave the site.

5. SMOKING

5. This is a non-smoking site. Smoking of cigarettes and e-cigarettes is not permitted anywhere on site by visitors.

6. PHOTOGRAPHY & FILM

6.1. CCTV is present at and around the venue. By visiting the event you give your express consent to all such filming and sound recording.

6.2. From time to time, Icescape and authorised third parties may take photographs and/or videos recordings at the event site. By accepting these Terms, you agree that Icescape or any authorised third party may use such images in perpetuity in any promotional or publicity material in any format, including social media. You further agree that all copyright and any other intellectual property rights that subsist in or arise out of these materials shall be absolutely owned by Icescape or such authorised third party (subject to their agreement) as the case may be. If you prefer not to be included in photography or film footage, please advise a member of staff on the day of your visit.

6.3. Any photography, video or film footage taken from visitors for the purposes of commercial gain, must be undertaken only following a prior agreement and express permission of Icescape Ltd.

7. PERSONAL PROPERTY

7. Any personal property brought onto the site is done so at personal risk. Icescape recommends that visitors do not leave any property unattended. Icescape does not take responsibility for the loss or damage of any personal property whilst on site. There are lockers available on site for a non-returnable fee of £1.

8. FOOD & DRINK

8. No food or drink may be brought into the venue. Only food and drink purchased at the venue can be consumed in the venue, except in limited circumstances on proven medical grounds.

 

WEBSITE TERMS & CONDITIONS

The site is operated by Icescape Ltd, whose registered office is Icescape Ltd, The Pavilion Centre, Frog Lane, Coalpit Heath, Bristol, BS36 2NWThese terms and conditions apply to the use of this website and by accessing this website whether as a Guest or Registered User you agree to be bound by these terms and conditions. Use of our site includes accessing, browsing, buying tickets/items or registering.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

1. PRIVACY & COOKIES

1.1. The Terms of use in our Privacy Policy sets out the terms on which we process data provided by you is accurate.

2. THIRD PARTY LINKS

2.1 Any links to third party websites on our site are provided solely for your information and convenience. Please be aware that clicking on these links will cause you to leave our site. Icescape Ltd does not control and is not responsible for these websites or their content or availability. Icescape Ltd therefore does not endorse these sites, or any material/information found there, or any results that may be obtained from using them and accepts no responsibility for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked on our site, you do so at your own risk.

3. LICENCE

3.1. Icescape is the owner or licensee of all intellectual property rights on the Website. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by Icescape Ltd or its licensors. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website

3.2. You are permitted to print and download extracts from this Website for your own use on the following basis:

a. no documents or related graphics on this Website are modified in any way;
b. no graphics on this Website are used separately from accompanying text; and
c. any of our copyright and trade mark notices and this permission notice appear in all copies.

4. SERVICE ACCESS

4.1. While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

4.2. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

5. VISITOR MATERIAL AND CONDUCT

5.1. Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

5.2. You are prohibited from posting or transmitting to or from this Website any material:

a. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
b. for which you have not obtained all necessary licenses and/or approvals;
c. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world;

or

d. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

5.3. You may not misuse the Website (including, without limitation, by hacking).

5.4. We will fully co-operate with any law enforcement authorities or court orders requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 5.2.

6. DISCLAIMER

6.1. While we endeavour to ensure that the information on this Website is correct, we do not guarantee the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

6.2. Icescape processes information about you in accordance with its Privacy Policy. By using this website, you consent to these Terms and you warrant that all data provided by you is accurate.

7. LIABILITY

7.1. We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

7.2. Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

7.3. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

7.4. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

8. GOVERNING LAW AND JURISDICTION

8.1. These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

8.2. We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

9. MISCELLANEOUS

9.1. You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

9.2. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

9.3. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.